Privacy Policy

Information we collect

When you submit a reservation request, we may collect your name, reply contact, travel dates, number of guests, number of rooms needed, booking type, trip type, and any message you choose to send.

How we use it

We use this information to respond to your inquiry, check availability, prepare reservation details, communicate about your stay, and provide guest support.

Analytics and website tools

This website may use analytics tools to understand visits, pages viewed, device/browser information, approximate location, and how visitors use the site. This helps us improve the website and understand which pages are useful. We may also use third-party tools such as Cloudflare Turnstile for spam protection, Google Maps for location display, and weather widgets or similar embeds.

Sharing

We do not sell your personal information. Information may be shared only when needed to respond to your request, operate the website, protect the form from spam, arrange a reservation, or comply with legal requirements.

Retention

Reservation inquiry information may be kept as long as needed for guest communication, reservation records, business administration, and legal or accounting purposes.

Your choices

You may ask to review, correct, or delete your reservation inquiry information by contacting Sunset Tulum through the phone or WhatsApp number listed on this website.

Updates

This privacy policy may be updated as website tools, analytics, or reservation processes change.